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Cambridge Technology, Inc. Privacy Policy
Last updated: May 14, 2025
Cambridge Technology, Inc.. and its affiliates and subsidiaries (“Cambridge Technology, Inc.” or “we”, “our”, “us”) respect your concerns about privacy. This Privacy Policy (“Privacy Policy”) explains the type of information we may obtain from individuals who visit our websites (each, a “Site” and collectively, “Sites”) or use our mobile applications (each, an “App” and collectively, “Apps”), which includes tools such as chat available through our Sites and Apps or Pet Activity Sensors. It also explains the type of information we may obtain from individuals who otherwise connect with us offline, such as by phone or managed by us (“Cambridge Technology, Inc.”) or other in-person operations (“Offline Services”), and collectively with all Sites and Apps, the “Services” or individually, a “Service”). When we use the term “including”, it shall mean “including but not limited to”. In addition, this Privacy Policy sets out how Cambridge Technology, Inc. may use, disclose and protect your personal information.
INFORMATION WE OBTAIN
HOW WE USE THE INFORMATION WE OBTAIN
COOKIES AND INTEREST-BASED ADVERTISING
INFORMATION WE DISCLOSE
YOUR CHOICES
DATA RETENTION
DATA SECURITY
INFORMATION FROM CHILDREN
LINKS TO THIRD-PARTY WEBSITES, APPS OR ONLINE SERVICES
HOW TO UPDATE YOUR INFORMATION
CHANGES TO THIS POLICY
CONTACT US
CALIFORNIA PRIVACY NOTICE
STATE PRIVACY NOTICE FOR RESIDENTS OF COLORADO, CONNECTICUT, DELAWARE, IOWA, INDIANA, MONTANA, NEW JERSEY, OREGON, TENNESSEE, TEXAS, UTAH, VIRGINIA & OTHER STATES THAT MAY HAVE APPLICABLE PRIVACY LAWS
Information you give us. We collect and maintain information that you may provide to us through your use of our Services, including your name, shipping address, billing address, telephone number(s), email address(es) and pet information. For example, when you:
Set up your Cambridge Technology, Inc. account registration, sign-up for Campaign Points program, you will be asked to provide information necessary to facilitate the transaction, such as contact information);
Seek assistance from our customer service team or veterinarians, through email, telephone, automated and live chat sessions, SMS or any other channels we may ask you questions about your pet or otherwise collect and record additional information from or about you during those interactions;
Enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion;
Post comments or other content in publicly-available forums on our Services (e.g., Product reviews, Q&A forum);
Visit our affiliated Cambridge Technology, Inc. or other in-person operations, any information you provide or post will be available to us as well as potentially to visitors to our Services.
We also may collect information about your pet(s), including name, breed, gender, birthdate, size, weight, veterinary and pet health information (including specific disease or condition information, diagnostic and therapeutic information, and information about recommended prescriptions, treatments, special diets, or exercise regimens), pet insurance information, and photos.
We may use technology to automatically obtain other information about you and your devices when you visit our Sites, use our Apps or view our advertisements online. For more information, see the “Cookies and Interest-Based Advertising” section of this Privacy Policy, below. This information helps our Sites and Apps work correctly and supports our marketing and analytics efforts. This information includes, but is not limited to, device type; device settings; operating system information; IP address; mobile device identifiers; software version; phone model; phone operating system; mobile phone carrier information; precise geolocation data; the date, time and length of your stay on our Sites and Apps; and the referring website, specific pages accessed and other actions you take on our Sites and Apps.
Additionally, your chats, phone/video calls and other interactions with our customer service team or veterinarians may be recorded. We may obtain other information from you from time to time by providing appropriate notice.
We also use a third-party session replay service that records users’ interactions with our Sites and Apps, including users’ clicks, mouse movements and scrolls.
We use third-party web analytics services on our Sites and Apps, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate the use of our Services. To learn more about Google Analytics and how to opt out, please visit
We may use, process and disclose the information we collect about you for our business purposes, including:
Providing Services and responding to your questions and requests: We may use your information to provide Services to you or your pet, such as making treatment recommendations or treating your pets, providing you with customer and technical support including through the automated and live chat features on our Sites and Apps and maintaining transcripts of chat communications.
Creating and maintaining your Cambridge Technology, Inc. account: Cambridge Technology, Inc. registration, and communicating with you. We may use your information to create and maintain your Cambridge Technology, Inc. account by updating your pet profile with information provided by you. In addition, we may use your information to contact you about (1) updates to this Privacy Policy or our Terms of Use; (2) changes to our Services, products, and programs; (3) reviews, comments or other feedback you provide about our products or Services.
Improving and personalizing our Services: We may use your information to make improvements to our Services, as well as personalize our Services to meet your preferences and needs, customize your experience with us and provide you with a consistent experience across the devices you use.
Detecting and preventing fraud: We may use your information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
Other uses: We may use your information to operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Services; developing new products and services; managing and evaluating the effectiveness of our communications; conducting market research, aggregating and anonymizing data, and performing data analytics; facilitating the provision of services to Cambridge Technology, Inc.; and performing accounting, auditing, and other internal functions).
We also may use your information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
We may share information about you with third parties in order to conduct our business, when legally required, or with your consent, including:
Business Partners: With your consent and at your direction, we may share your and your pet’s information with our business partners (such as veterinarians, pet insurers, and animal shelters) so they can provide you with the services that you request or that may interest you.
Business Transfer: We may disclose, transfer, or assign to our affiliates, or to one or more third parties, the information collected about you in the event that we sell or transfer (or contemplate the sale or transfer of) all or a portion of the assets or business of Wearable Clinical trials, including as part of an actual or contemplated merger, acquisition or joint venture. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, liquidation, divestiture, dissolution or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer your personal information to a successor or to a third party that purchases our assets arising from such circumstances. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.
Protection of Wearable Clinical Trials and Others: We may disclose information about you to the government or to other third parties to comply with applicable law and regulations, governmental and quasi-governmental requests, court orders, subpoenas and other legal process. We may also disclose information to third parties if necessary to (i) enforce any of the Terms of Use for our Services or any investigation of potential violations thereof, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) protect against harm to our Services and (iv) protect our rights, property or safety, or the rights, property or safety of our users or others.
You have certain choices in connection with the personal information we obtain about you, as described further below. If you are a California consumer, for more information about your privacy rights, please see the section of this Privacy Policy called “California Privacy Notice”, below.
If you are resident of a state that has an effective privacy law, for more information about your privacy rights, please see the section of this Privacy Policy called “State Privacy Notice for Residents Of Colorado, Connecticut, Delaware, Iowa, Indiana, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia and other states that may have applicable privacy law”, below.
Regardless of your state of residency, we provide you with certain other choices to manage how we use your information. To exercise your privacy options such as right to know/access, right to delete, right to correct and other privacy choices.
Please note that terms used in the privacy choices may have meaning attributable to them under certain state laws. Certain privacy rights may not be available in certain states. Please see the state specific privacy disclosures for further information.
We retain your information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect.
The Apps are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through our Sites and Apps. If we become aware that we have collected personal information from a child under 13 online without the consent of the child’s parent or guardian, we will use all reasonable efforts to promptly delete such information.
You may correct or update certain information collected about you through our Services by contacting us at the email address noted in the “Contact Us” section of this Privacy Policy, below, or by editing your information and preferences on the “Your Account” page. Following receipt of a request from you, we will take reasonable steps to update or correct your information.
We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time and without prior notice. If we make any changes, we will change the “Last Updated” date above and post the new Privacy Policy here. You should consult this Privacy Policy regularly for any changes. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the effective date of the change.
If there are any questions regarding this Privacy Policy or our privacy practices, you may contact us using the information below.
1-800-672-4399
Last Updated: May 14, 2025
This California Privacy Notice (“California Notice”) supplements the Cambridge Technology, Inc. Privacy Policy. It applies solely to California consumers and addresses personal information we collect online and offline. This California Notice does not apply to Cambridge Technology, Inc. personnel or job applicants.
This California Notice uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (the “CCPA/CPRA”). Notice of Collection and Use of Personal Information. We may collect (and may have collected during the 12-month period prior to the last updated date of this California Notice) the following categories of personal information about you:
Identifiers: Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; telephone number and other forms of persistent or probabilistic identifiers), pet name and other identifying information (including pet health and health condition data), online identifier, Internet protocol address, email address, account name, and other similar identifiers.
Inferences: Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, predispositions, behavior, and attitudes.
We may use (and may have used during the 12-month period prior to the last updated date of this California Notice) your personal information for the purposes described in our Cambridge Technology, Inc. Privacy Policy and for the following business purposes specified in the CCPA:
Performing services, including maintaining or servicing accounts, providing customer service, verifying customer information, providing analytics services, or providing similar services, receiving services or products, or other similar activities.
Helping to ensure security and integrity.
Debugging to identify and repair errors that impair existing intended functionality.
Undertaking internal research for technological development and demonstration.
Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
We do not collect or process sensitive personal information for purposes of inferring characteristics about consumers. To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.
Sources of Personal Information. During the 12-month period prior to the last updated date of this California Notice, we may have obtained personal information about you from the following categories of sources:
Your devices, such as when you use our Apps.
Our affiliates and subsidiaries.
Vendors who provide services on our behalf.
Internet service providers.
Data analytics providers.
California Consumer Privacy Rights: California residents may have certain rights pursuant to the CCPA, as described below.
Right to Delete: You have the right to request that we delete certain personal information we collected from you.
Right to Correct: You have the right to correct inaccurate personal information we hold about you. For existing customers, you may log in your account to correct your personal information.
We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes and to process transactions and facilitate customer requests. If you choose to exercise any of your rights under the CCPA/CPRA, you have the right to not receive discriminatory treatment by us, though we may not be able to provide some services to you without such information. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
STATE PRIVACY NOTICE FOR RESIDENTS OF COLORADO, CONNECTICUT, DELAWARE, IOWA, INDIANA, MONTANA, NEW JERSEY, OREGON, TENNESSEE, TEXAS, UTAH, VIRGINIA, AND OTHER STATES THAT MAY HAVE APPLICABLE PRIVACY LAW
Last updated: May 14, 2025
This State Privacy Notice supplements the Cambridge Technology, Inc. Privacy Policy. It applies solely to Colorado, Connecticut, Delaware, Iowa, Indiana, Montana, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia consumers (and any other states that may have applicable privacy law) and addresses personal information we collect online and offline. This State Privacy Notice does not apply to Cambridge Technology, Inc. personnel or job applicants.
This State Privacy Notice uses certain terms that have the meaning given to them in the applicable laws and implementing regulations in the states listed above.
We may process the categories of personal information listed in the Information We Obtain section of our Privacy Policy.
Purposes for which Personal Information is collected: We may process the personal information we collect about you for the purposes listed in the How We Use the Information We Obtain section of our Privacy Policy. Sharing of Personal Information:
Your pet information such as information you provided to us while filling a pharmacy prescription, pet conditions, pet health information, insurance information and other such information when you interact with us or our affiliates.
You may have certain rights pursuant to the applicable state laws, as described below:
Verifying Requests: We have various procedures to verify that you are authorized to exercise your rights under applicable state laws. If you have an account with us, we may ask you to verify your identity by requiring you to sign-in to your account or complete a form requesting certain information. If you do not have an account and request access to, correction of or deletion of your personal information, we may require you to provide any of the following information: first and last name, email address, country, street address, city and zip code. Depending on applicable state law, you may also be able to designate an authorized agent to make these requests on your behalf, though we will need to verify the authority of such agent pursuant to our procedures.
Additional Information: We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other legal, compliance or mandatory record keeping purposes. If you choose to exercise any of your rights under applicable state privacy laws, you have the right to not receive discriminatory treatment by us, though we may not be able to provide some services to you without such information. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
For customers: For customers with a Cambridge Technology, Inc. account, you may exercise your rights by sending an email to us.
California residents only: If you are associated with a business that is providing services and products to us, you may email us.
United States
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Terms - Privacy (Updated May 14, 2024)